Privacy Policy
The Klinik Medical Aesthetics is committed to protecting the privacy and confidentiality of your personal and health information. This policy explains how we collect, use, disclose, and safeguard your information in accordance with Alberta's Health Information Act (HIA), the Personal Information Protection Act (PIPA), and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Who We Are
The Klinik Medical Aesthetics is a privately operated medical aesthetics clinic located at Suite 1, 9916 110 St NW, Edmonton, Alberta T5K 1J3. All clinical services are provided by Heyam Tarrabain, RN.
For privacy-related questions or concerns, contact us at:
📞 (780) 964-8850 ✉️ heyam@theklinik.ca
What Information We Collect
We may collect the following types of information:
Personal Information
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Name, date of birth, and contact details including phone number, email address, and mailing address
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Emergency contact information
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Payment and billing information
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Communications with our clinic including emails, phone calls, and messages
Health Information
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Medical history relevant to the treatments you are seeking
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Current medications, allergies, and health conditions
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Treatment records, consultation notes, and clinical photographs
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Before and after photographs taken with your explicit written consent
Website Information
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Information collected automatically when you visit our website, including IP address, browser type, and pages visited, through cookies and similar technologies
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Information you voluntarily submit through contact or booking forms on our website
Why We Collect Your Information
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We collect your personal and health information for the following purposes:
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To provide safe, appropriate, and personalised medical aesthetic treatments
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To communicate with you regarding your appointments, treatment plans, and aftercare
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To process payments and maintain accurate billing records
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To meet our legal and regulatory obligations as a health service provider in Alberta
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To contact you with appointment reminders or relevant clinic updates, where you have consented to receive these communications
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To comply with the requirements of the College of Registered Nurses of Alberta (CRNA) and other applicable regulatory bodies
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We will not use your information for any purpose beyond those listed above without your explicit consent.
How We Use Your Health Information
As a health service provider in Alberta, The Klinik Medical Aesthetics is subject to the Health Information Act (HIA). Under the HIA, your health information may be collected, used, and disclosed only for the purposes of providing health services, or as otherwise permitted or required by law.
Your health information will not be sold, rented, or shared with third parties for marketing or commercial purposes under any circumstances.
Disclosure of Your Information
We will not disclose your personal or health information to third parties without your consent, except in the following circumstances:
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Where disclosure is required or permitted by law, including the HIA, PIPA, or PIPEDA
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Where disclosure is necessary to protect your health or safety, or the health or safety of others
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To other health service providers directly involved in your care, where relevant and with your knowledge
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To our payment processing providers, solely for the purpose of processing your transactions
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Where required by a court order or other legal process
Consent
By booking a consultation or treatment at The Klinik Medical Aesthetics, you consent to the collection and use of your personal and health information as described in this policy.
For clinical photographs, before and after images, or the use of your information or likeness in any marketing or educational materials, your explicit written consent will be obtained separately before any such use takes place. You may withdraw this consent at any time by contacting us in writing.
You may also withdraw consent for non-essential communications such as marketing emails at any time by contacting us directly or using the unsubscribe option in any email communication.
Consent
By booking a consultation or treatment at The Klinik Medical Aesthetics, you consent to the collection and use of your personal and health information as described in this policy.
For clinical photographs, before and after images, or the use of your information or likeness in any marketing or educational materials, your explicit written consent will be obtained separately before any such use takes place. You may withdraw this consent at any time by contacting us in writing.
You may also withdraw consent for non-essential communications such as marketing emails at any time by contacting us directly or using the unsubscribe option in any email communication.
How We Protect Your Information
We take the security of your personal and health information seriously. We maintain appropriate physical, administrative, and technical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
These measures include:
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Secure storage of physical records
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Password-protected and encrypted digital systems
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Restricted access to client records on a need-to-know basis
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Secure online booking and communication platforms
No method of data transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
How Long We Retain Your Information
We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our legal and regulatory obligations under the HIA and the CRNA standards of practice.
Under Alberta regulations, health records are generally retained for a minimum of 10 years from the date of the last entry, or 10 years after a minor client reaches the age of 18, whichever is longer.
When your information is no longer required, it will be securely destroyed or anonymized.
Your Rights
You have the right to:
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Request access to the personal and health information we hold about you
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Request corrections to any inaccurate or incomplete information
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Withdraw consent for the use of your information for non-essential purposes
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Ask questions about how your information is being used or disclosed
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File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at heyam@theklinik.ca or (780) 964-8850.
Cookies & Website Data
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
We do not sell or share website data with third parties for advertising purposes.
Third Party Links
Our website may contain links to third-party websites, including our online booking platform. This privacy policy applies only to The Klinik Medical Aesthetics website. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies independently.
Changes To This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or how we handle your information, please contact us:
The Klinik Medical Aesthetics Suite 1, 9916 110 St NW Edmonton, AB T5K 1J3
📞 (780) 964-8850
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta 410 9925 109 Street NW Edmonton, AB T5K 2J8 📞 1-888-878-4044 🌐 www.oipc.ab.ca